How do I understand the Order Status types?

Last updated about 1 year ago

To check the status of your orders, log into the Vendor Portal and go to 'Orders'.

Pending Approval: This is a new order that needs to be accepted so the customer and Just Eat for Business know you are going to complete this order. Click HERE to find out what to do in case you are unable to complete an order.

Confirmed: An order that has been confirmed by you, but has not been finalised. There still is a possibility that the order quantity or contents might change. 

Finalised: An order is finalised once a customer is unable to add, or cancel items from that order. 

Open:  Open order have not yet been finalised by the customer. Please do NOT print of the order checklist until the order status is finalised. 

Cancelled: The order has been cancelled by the customer and does not need to be completed. Click HERE to find out more about order cancellations.