The majority of orders will no longer need a return journey as they can be transported in recyclable box liners or without any equipment if the food is ambient. If there are still certain occasions when you need to send and return equipment, such as tea and coffee flasks, gastro trays, pizza bags, or cool bags, then you will need to make sure that the item is correctly listed in your settings.

In your item settings, there’s a Yes/No toggle which you can enable if that particular item contains equipment which needs to be returned. We will then book a return journey for any orders containing that item.